Para compartir alguna información adicional, en base a nuestra experiencia. Marta, as much as we appreciate your answers, could we please have a more definitive answer on when the tool will be released if it has been tested and works. We had a good discussion on what had caused the issue, no bull….t answers either, so for that I am grateful. I will however give credit where credit is due, and my account manager saw the missed calls, and CALLED me back. I tried to call the support line earlier today, in between engaged tones and on the odd occasion the call got answered and then got hung up straight away. I am VERY disappointed in the support received from Panda.

I have tried several options that have not worked, so I would like this tool ASAP, as I have to be at another business site by 8am to fix there 60 plus PC’s….įinally, I WILL be submitting my Invoice to Panda as this charge for my time and my colleagues time can NOT be passed on to them. They have 30 PC’s all as much use as a Door Stop. Its 00:25am (UK) and I am currently at one of My Business’s waiting for this FIX.

Please please make your tool available soon. I do have a bit of work to get the clients operational again, but they are understanding, they used another product in the passed which went wrong and took nearly 4 days to rectify. I also have machines that got rebooted against your suggestions, but boot into safe mode and allowed me to disable the panda services and boot up again ok. Some machines are fine, some had applications that got quarantined ( and I could restore from the console), some machines have applications broken and also broke the panda product, but I understand the standalone tool should fix this when its released. The symptoms of the flawed update seem to vary though. That said, I’m not sure the problem is as bad as it sounds at least certainly for me! I’ve had 3 clients affected today with this update so am grateful it wasn’t more. Thanks for the updates, it’s invaluable to have a real feed of the what your doing to rectify the problem, shame you couldn’t just mail shot me when you detected the error.

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